什么是績效考核？
績效考核指企業在既定的戰略目標下，運用特定的標準和指標，對員工的工作行為及取得的工作業績進行評估，并運用評估的結果對員工將來的工作行為和工作業績產生正面引導的過程和方法。
績效考核(performance evaluation)，是企業績效管理中的一個環節，常見績效考核方法包括bsc、kpi及360度考核等。績效考核是一項系統工程。績效考核是績效管理過程中的一種手段。
達成目標
績效考核本質上是一種過程管理，而不是僅僅對結果的考核。它是將中長期的目標分解成年度、季度、月度指標，不斷督促員工實現、完成的過程，有效的績效考核能幫助企業達成目標。信息源:汕頭招聘網_www.rc3721.com<;/span>
挖掘問題
績效考核是一個不斷制訂計劃、執行、檢查、處理的pdca循環過程，體現在整個績效管理環節，包括績效目標設定、績效要求達成、績效實施修正、績效面談、績效改進、再制定目標的循環，這也是一個不斷的發現問題、改進問題的過程。信息源:汕頭招聘網_www.rc3721.com<;/span>
分配利益
與利益不掛鉤的考核是沒有意義的，員工的工資一般都會為兩個部分：固定工資和績效工資。績效工資的分配與員工的績效考核得分息息相關，所以一說起考核，員工的第一反應往往是績效工資的發放。 <table style="line-height: 23px; font-family: 宋體, arial, sans-serif; color: rgb(0,0,0); font-size: 13px; font-stretch: normal" border=1 cellspacing=0 cellpadding=0 .="border-bottom: medium none; border-left: medium none; border-collapse: collapse; border-top: medium none; border-right: medium none; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 480">
<tr .="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">序號 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">kpi指標 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">考核周期 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">指標定義/公式 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">資料來源 <tr .="mso-yfti-irow: 1"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">1 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">客房營業額 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">考核期內酒店賓館中客房營業額總計 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">財務部 <tr .="mso-yfti-irow: 2"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">2 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">對客結賬差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt"> <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">財務部 <tr .="mso-yfti-irow: 3"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">3 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">預訂信息差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt"> <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 4"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">4 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">分房準確率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt"> <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 5"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">5 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">行李運送與 <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">保管差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt"> <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 6"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">6 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">客人有效投訴數 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">考核期內客人對前廳工作有效投訴數量 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 7"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">7 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">緊急事件 <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">處理速度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt"> <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 8; mso-yfti-lastrow: yes"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">8 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">部門協作滿意度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">對各業務部門之間的協作、配合程度通過發放“部門滿意度評分表”進行考核，計算滿意度評分的算術平均值 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">總經辦|
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